Section 05: User Research & Validation Plan
1. Key Assumptions to Validate
Critical assumptions grouped by category, prioritized by risk. Validate sequentially to de-risk build.
| Category | Assumption | Risk | Validation Method | Target Evidence |
|---|---|---|---|---|
| Problem | Ops/HR leaders lack visibility into aggregate meeting spend across teams. | High | Interviews + surveys | 70%+ confirm no tracking tools used |
| Employees attend 50%+ unproductive meetings weekly. | High | Interviews, calendar audits | 60%+ report frustration with meeting ROI | |
| Meeting frequency increased post-pandemic without efficiency gains. | Medium | Surveys | 65%+ note 10%+ rise in meetings | |
| No accountability for meeting costs leads to over-scheduling. | High | Interviews | Quotes on lack of cost awareness | |
| Teams waste $400+ per hour on large, low-value meetings. | Medium | Surveys + benchmarks | 50%+ estimate $200+/hr avg cost | |
| Individuals feel meetings erode focused work time. | Low | Interviews | 80%+ pain score >7/10 | |
| Solution | Users will connect calendars for cost analysis. | High | Landing page + prototype | 20%+ signup for beta access |
| Cost visibility nudges reduce meeting time by 20%+. | Critical | Wizard of Oz test | Pre/post behavior change in 10 users | |
| Role-based salary estimates are acceptable (no individual data). | High | Interviews | 80%+ privacy comfort | |
| Optimization insights (e.g., "email instead") are actionable. | Medium | Prototype feedback | 70%+ report intent to act | |
| Dashboard views drive team-wide adoption. | High | Concierge MVP | 50%+ share reports internally | |
| Nudges (pre-meeting cost display) influence scheduling. | Medium | Prototype | 60%+ positive reaction | |
| Business | Ops/HR will pay $4-12/user/mo for savings visibility. | Critical | Pre-orders, Van Westendorp | 10+ pre-orders at $8 avg |
| CAC < $50 via LinkedIn/content. | High | Ad tests | <$40 CAC for 100 signups | |
| 100-1k employee cos have 20%+ meeting waste reducible. | Medium | ROI calculator tests | 50%+ project >10% savings | |
| Retention >80% via proven ROI. | High | Beta cohort tracking | 80%+ month 2 renewal intent | |
| Viral coeff >1.2 via shareable reports. | Medium | Landing page shares | 15%+ referral signups |
2. Customer Discovery Interview Guide (60-90 min)
Target 25 interviews: 40% Ops/HR, 30% dept heads, 30% individuals. Recruit via LinkedIn (Ops groups), Reddit (r/productivity), $50 incentives.
Part 1: Background (10 min)
- Role/day-to-day? Team size?
- How do you track productivity/time?
- Biggest collaboration challenges?
- Role/day-to-day? Team size?
- How do you track productivity/time?
- Biggest collaboration challenges?
Part 2: Problem (20 min)
- Last time a meeting felt wasteful? Walk through it.
- Frequency? Triggers? Impact on goals?
- Time/money lost weekly? Feelings?
- Tried fixes? (e.g., agendas)
- Last time a meeting felt wasteful? Walk through it.
- Frequency? Triggers? Impact on goals?
- Time/money lost weekly? Feelings?
- Tried fixes? (e.g., agendas)
Part 3: Current Solutions (15 min)
- Tools for meetings/calendars? Likes/dislikes?
- Track costs? Switch reasons?
- What would make you change?
- Tools for meetings/calendars? Likes/dislikes?
- Track costs? Switch reasons?
- What would make you change?
Part 4: Solution (15 min)
- Tool showing "$400 cost for this meeting + nudges"? Value?
- Concerns (privacy)? Must-haves?
- Pay $8/user/mo? Approvers?
- Shareable reports?
- Tool showing "$400 cost for this meeting + nudges"? Value?
- Concerns (privacy)? Must-haves?
- Pay $8/user/mo? Approvers?
- Shareable reports?
Part 5: Wrap-up (10 min)
- Pain score 1-10?
- Beta interest? Referrals?
- Pain score 1-10?
- Beta interest? Referrals?
Logistics: Otter.ai transcription, template for quotes/metrics. 20-30 total.
3. Survey Designs
Screening Survey (Target: 200+ responses, LinkedIn/Reddit)
- 1. Role? [Ops/HR, Dept Head, IC, Other]
- 2. Company size? [100-1k, Other]
- 3. % time in meetings? [<30%, 30-50%, >50%]
- 4. Track meeting costs? [Yes/No/Partial]
- 5. Pain score for unproductive meetings? [1-10]
- 6. Budget for productivity tools? [$0, $1-10k/yr, >$10k]
- 7. Interview interest? [Yes, email: ___]
Validation Survey (15-20 q, post-interview pool)
Problem severity, solution interest, Van Westendorp pricing (Too cheap? Bargain? Expensive? Too expensive?), demographics.
4-6. Experiments: Landing Page, Prototypes, Fake Door
Landing Page (Week 3-4)
- A/B Headlines: "Your meetings cost $37B—see yours", "Cut meeting waste 30% with AI costs", "Real-time meeting ROI dashboard"
- Waitlist + fake pricing tiers ($4-12/user)
- $500 LinkedIn ads; >5% signup (50+ emails), >1k visitors
Prototypes (Recommended: Wizard of Oz)
- Google Form input → Manual cost calc → Email dashboard
- 10-20 users; test nudges/privacy
- Cost: $0; 2-4 weeks
Fake Door/Pre-Order
"Connect Calendar Now" button → "Coming soon + $8/mo early bird". >10% clicks, 2% pay, <20% refunds.
7. 8-Week Validation Timeline
W1-2: Problem 15 interviews, 200 surveys, assumption pivot
W3-4: Solution Landing A/B, 100 waitlist
W5-6: Business Pricing surveys, 10 pre-orders
W7-8: Prototype WoZ delivery, NPS >40
8. Go/No-Go Criteria & Synthesis Template
| Metric | Target | Actual | Pass? |
|---|---|---|---|
| Problem validation | 80%+ pain confirm | ☐ | |
| Signup rate | >5% | ☐ | |
| Price acceptance | 60%+ @ $8 | ☐ | |
| Pre-orders | 10+ | ☐ | |
| NPS | >40 | ☐ |
Synthesis: Summarize pains/quotes, features, pricing ($/segment), GTM insights (e.g., LinkedIn discovery). Pivot or kill if <70% pass.
Total cost: ~$2k | Learning: High-confidence viability signal | Next: Proceed if 4/5 pass