Section 05: User Research & Validation Plan
Clinical Trial Navigator — Validating Demand for Patient-Centric Trial Discovery
STEP 1 Key Assumptions to Validate
Problem Hypotheses
-
Assumption: Patients actively search for trials beyond their doctor's advice.
Risk: High
Target: 60% of patients report self-searching. -
Assumption: Medical jargon on ClinicalTrials.gov prevents patients from understanding eligibility.
Risk: Critical
Target: 80% cite "understanding requirements" as top barrier. -
Assumption: Geographic/logistical barriers are a primary reason for dropout.
Risk: Medium
Target: 50% abandon due to distance/travel costs.
Solution Hypotheses
-
Assumption: Patients trust AI to translate complex medical criteria accurately.
Risk: Critical
Target: 70% rate AI summary as "Helpful" or "Very Helpful". -
Assumption: Users are willing to input health data (FHIR or manual) for better matches.
Risk: High
Target: 40% complete onboarding questionnaire. -
Assumption: "Logistics Helper" (travel/hotels) is a deciding feature vs. just finding the trial.
Risk: Medium
Target: Feature ranks in top 3 desired needs.
Business Hypotheses
-
Assumption: Patients will pay $9.99/mo for tracking and notifications.
Risk: Critical
Target: 5% conversion from free to paid. -
Assumption: Pharma/Hospitals value "qualified leads" over raw volume.
Risk: High
Target: 3 B2B partners express interest in pilot. -
Assumption: CAC via patient communities/support groups is viable.
Risk: Medium
Target: CAC < $15 via organic content.
STEP 2 Customer Discovery Interview Guide (60 mins)
Part 1: The Journey (15 min)
- • "Walk me through your diagnosis story. When did you first look for treatments beyond standard care?"
- • "Who is involved in your treatment decisions? Do you research alone or with a caregiver?"
- • "What is your biggest fear or frustration right now regarding your treatment options?"
Part 2: The Search (20 min)
- • "Tell me about the last time you searched for a clinical trial. Where did you go?"
- • "Show me (on your phone) how you currently search for health information. What do you type?"
- • "Describe a time you found a trial but couldn't join. What stopped you?"
- • "How do you feel when you read the 'Elibility Criteria' on government sites?"
Part 3: The Solution (15 min)
- • "If an app could translate medical jargon into plain English, how would that change your behavior?"
- • "Would you trust an AI to tell you that you qualify for a trial without a doctor reviewing it first?"
- • "What is more important: finding the 'best' trial globally, or one 'good enough' that is close to home?"
Part 4: Value & Money (10 min)
- • "Have you ever paid for a health app or service? Which one and why?"
- • "If this tool saved you 10 hours of research and found a viable trial, what would that be worth to you?"
- • "What would make you recommend this tool to a friend?"
STEP 3 Quantitative Validation Survey
Screening Questions (Top of Funnel)
Purpose: Filter for qualified users and build the research pool.
- Which of the following best describes you? (Patient, Caregiver, Clinician)
- Have you or your loved one looked for a clinical trial in the last 12 months?
- What is the primary condition you are researching?
- How difficult was it to understand if you qualified for trials you found? (1-5 Scale)
Validation Questions (Bottom of Funnel)
Purpose: Quantify pain severity and price sensitivity.
- Rank these features in order of importance: [Plain Language, Matching, Logistics, Tracking]
- What tools do you currently use to track your health?
- Van Westendorp: At what price would this tool be too expensive to consider?
- Van Westendorp: At what price would you assume the quality is too low?
STEP 4 Landing Page "Smoke Test"
STEP 5 Prototype & Fake Door Testing
Recommended Wizard of Oz MVP
Simulate the AI experience manually to validate the output quality before coding.
- User fills out a Google Form (Condition, Zip, Basic History).
- Founder manually queries ClinicalTrials.gov API.
- Founder uses ChatGPT to "translate" the top 3 matches into plain English.
- Founder emails a personalized "Trial Report" PDF to the user.
Fake Door Test
Test demand for specific features before they exist.
Implementation: On the landing page or a blog post about "Traveling for Care," include a button labeled "Calculate Travel Stipend."
Interaction: When clicked, show a modal: "We are building this tool. Join the waitlist to be the first to know when it launches."
STEP 6 8-Week Validation Timeline
| Weeks | Phase | Key Actions | Deliverable |
|---|---|---|---|
| 1-2 | Problem Discovery | Conduct 15 interviews, Launch Screening Survey (n=200) | Problem Interview Report |
| 3-4 | Interest Validation | Launch Landing Page (A/B Test), Run $500 Ads | Waitlist of 50+ Emails |
| 5-6 | Solution Fit | Wizard of Oz MVP (10 users), Pricing Survey | User Feedback & Price Point |
| 7-8 | Decision | Synthesize data, Financial projection, Go/No-Go meeting | Final Pitch Deck |
Go/No-Go Decision Matrix
Criteria: If 3 out of 4 metrics are met, proceed to Seed Fundraising and MVP Build. If not, pivot or reassess problem.