User Research & Validation Plan for SkillSwap
Key Assumptions to Validate
| Assumption | Risk | Method | Target |
|---|---|---|---|
| Suburban homeowners will use the platform for skill exchange. | High | Surveys and interviews | 80% confirmation |
| Users will trust the community verification process. | Medium | User testing and feedback | 90% satisfaction |
| The time credit system will be appealing. | High | Pilot program | 75% adoption |
Customer Discovery Interview Guide
- Tell me about a time when you needed help with something around the house or with a skill you didn't have. How did you find someone to help you?
- Have you ever participated in a time bank or skill exchange program? What was your experience like?
- How do you currently find and connect with your neighbors or community members for help or social activities?
- What do you think are the most valuable skills or services that you could offer to others in your community?
- How important is it for you to have a system in place for verifying the trustworthiness of individuals you might exchange skills with?
8-Week Validation Plan
- Weeks 1-2: Conduct customer discovery interviews and surveys to validate problem assumptions.
- Weeks 3-4: Design and launch a pilot program in one suburban community to test the time credit system and community verification process.
- Weeks 5-6: Analyze results from the pilot, gather feedback, and iterate on the platform design and features.
- Weeks 7-8: Plan for expansion to additional communities, based on the lessons learned from the pilot.
Go/No-Go Decision Criteria
| Metric | Target | Actual | Pass? |
|---|---|---|---|
| Interview problem validation | 80%+ confirm pain | ☐ | |
| Pilot program engagement | 75% adoption | ☐ |