Success Metrics & KPI Framework
- Market Validation: 9/10
- Technical Feasibility: 9/10
- Competitive Advantage: 8/10
- Business Viability: 9/10
- Execution Clarity: 8/10
Success Metrics Dashboard
| Metric | Definition | Target (Month 3) | Target (Month 6) | Target (Month 12) | How to Measure |
|---|---|---|---|---|---|
| Active Communities | Number of communities with 50+ members | 5 | 15 | 30 | Community dashboard |
| Exchange Completion Rate | % of initiated exchanges that are completed | 70% | 80% | 90% | Exchange tracking |
| Credits Earned and Spent | Average credits earned and spent per user per month | 5 | 10 | 15 | Credit system analytics |
| Community Retention | % of active users after 6 months | 60% | 70% | 80% | Cohort analysis |
| NPS | Net Promoter Score | 30 | 40 | 50 | Surveys |
Risk Register
Severity: 🔴 High | Likelihood: Medium
Description: The platform may struggle to attract users due to the lack of initial skills and services offered.
Mitigation: Seed the platform with community champions, offer 3-credit starter packages to new members, and implement a rating system to ensure quality.
Severity: 🟡 Medium | Likelihood: Medium
Description: The quality of skills and services offered on the platform may vary, potentially affecting user experience and retention.
Mitigation: Implement a rating system, require community vouches for new members, and offer trial exchanges to test skills.
Severity: 🔴 High | Likelihood: Low
Description: The platform may be held liable for services offered by its users, potentially resulting in financial losses.
Mitigation: Clearly outline terms and conditions, offer optional insurance for users, and frame the platform as a "social favor" exchange.