Section 05: User Research & Validation Plan
1 Key Assumptions to Validate
Prioritize high-risk assumptions. Target 20-30 interviews and 300+ survey responses across patients (70%) and caregivers (30%).
| Category & Assumption | Risk | Validation Method | Target Evidence |
|---|---|---|---|
| Problem Assumptions | |||
| Patients with chronic conditions search for trials ≥1x/quarter but abandon due to overwhelming search results (450k+ trials). | High | Interviews + surveys | 70%+ confirm frequency & frustration |
| Eligibility criteria jargon prevents 80%+ of patients from self-assessing fit. | High | Observation + think-aloud tests | 80%+ rate incomprehensibility >7/10 |
| Patients miss trials due to lack of awareness for their specific condition. | High | Interviews | 60%+ unaware of relevant trials |
| No reliable tracking/notifications lead to repeated searches (avg. 2-3 hrs/week). | Medium | Surveys | 50%+ spend >2hrs/week re-searching |
| Geographic/logistical barriers deter 70%+ from applying. | Medium | Interviews | Quotes on travel/cost barriers |
| Caregivers face amplified emotional burden in research. | Medium | Interviews | 50%+ of caregivers rate pain 8+/10 |
| ClinicalTrials.gov UX drives 90%+ abandonment. | Medium | Competitive tasks + surveys | 85%+ dissatisfaction score |
| Solution Assumptions | |||
| Patients will share health data via questionnaire/FHIR for matching. | High | Prototype input tests | 70%+ complete questionnaire |
| AI plain-language summaries achieve 85%+ trust/accuracy rating. | Critical | Blind A/B tests vs. original text | 85%+ prefer AI version |
| Match scores + explanations drive trial applications. | Medium | Clickable prototype | 60%+ click "Apply" on >70% matches |
| Notifications increase engagement 3x vs. manual checks. | Medium | Wizard of Oz notifications | 3x open rate |
| Logistics helper reduces perceived barriers by 50%. | Medium | Before/after surveys | 50%+ barrier score drop |
| Comparison views aid decision-making for 80%+ users. | Low | Usability tests | 80%+ find helpful |
| Business Assumptions | |||
| Patients/caregivers pay $9.99/mo for premium features. | Critical | Van Westendorp + pre-orders | 60%+ accept $9.99 |
| Freemium converts at 10%+ to premium. | High | Fake door tests | 10%+ upgrade clicks |
| CAC < $20 via patient communities/SEO. | High | Ad experiments | <$20 proven |
| B2B leads viable at $50/qualified patient. | High | Hospital outreach surveys | 20%+ interest from 50 contacts |
| LTV >3x CAC within 12 months. | Low | Cohort projections | Modeled LTV $60+ |
2 Customer Discovery Interview Guide (60-90 min)
Target: 25 interviews (18 patients, 7 caregivers). Recruit via Reddit (r/cancer, r/rarediseases), patient Facebook groups, LinkedIn. Incentive: $50 Amazon card. Record w/ Otter.ai.
Part 1: Background (10 min)
- Tell me about your condition and treatment journey.
- How long seeking alternatives to standard care?
- Role as patient/caregiver?
- Tell me about your condition and treatment journey.
- How long seeking alternatives to standard care?
- Role as patient/caregiver?
Part 2: Problem (20 min)
- Walk me through last trial search.
- How often? Triggers? Time spent?
- Worst frustrations (jargon, volume, logistics)?
- Emotional impact?
- Missed opportunities?
- Walk me through last trial search.
- How often? Triggers? Time spent?
- Worst frustrations (jargon, volume, logistics)?
- Emotional impact?
- Missed opportunities?
Part 3: Current Solutions (15 min)
- Tools used (ClinicalTrials.gov, Antidote)? Likes/dislikes?
- Switched? Why?
- Switch triggers?
- Tools used (ClinicalTrials.gov, Antidote)? Likes/dislikes?
- Switched? Why?
- Switch triggers?
Part 4: Solution (15 min)
- Tool matching trials via questionnaire, plain-language summaries, trackers, logistics help?
- Valuable features? Concerns (accuracy, privacy)?
- Trial price: $9.99/mo?
- Approvers?
- Tool matching trials via questionnaire, plain-language summaries, trackers, logistics help?
- Valuable features? Concerns (accuracy, privacy)?
- Trial price: $9.99/mo?
- Approvers?
Part 5: Wrap-up (10 min)
- Pain scale 1-10?
- Beta interest?
- Referrals?
- Pain scale 1-10?
- Beta interest?
- Referrals?
3 Survey Designs
Use Typeform/Google Forms. Distribute via patient forums, Twitter. Target 300+ responses.
Screening Survey (7 questions)
1. Condition? (Cancer/Rare disease/Autoimmune/Other)
2. Searched trials last 6 mo? (Yes/No)
3. Primary frustration? (Jargon/Search volume/Logistics/Other)
4. Pain scale 1-10?
5. Tools used?
6. Time spent/mo?
7. Interview interest? ($50 card)
2. Searched trials last 6 mo? (Yes/No)
3. Primary frustration? (Jargon/Search volume/Logistics/Other)
4. Pain scale 1-10?
5. Tools used?
6. Time spent/mo?
7. Interview interest? ($50 card)
Validation Survey (18 questions)
- Problem frequency/satisfaction (NPS on tools).
- A/B messaging: "Match trials to your health" vs. "Simplify trial eligibility."
- Van Westendorp pricing: Too cheap/expensive/expected/indifferent for $9.99/mo.
- Demographics: Age, condition stage.
- A/B messaging: "Match trials to your health" vs. "Simplify trial eligibility."
- Van Westendorp pricing: Too cheap/expensive/expected/indifferent for $9.99/mo.
- Demographics: Age, condition stage.
4 Landing Page & Prototype Experiments
Build on Carrd/Webflow. Ads: Facebook (patient groups), Google ("clinical trials [condition]"). Budget: $750.
A/B Headlines:- "Discover matching clinical trials in minutes – no jargon."
- "AI matches trials to your condition + tracks changes."
- "Overcome trial barriers: eligibility, location, logistics."
Prototype Options (Recommended: Wizard of Oz):
| Option | Cost | Timeline | Best For |
|---|---|---|---|
| Wizard of Oz (manual AI outputs) | $0 + time | 2-4w | Deep learning, WTP |
| Concierge MVP (10 users) | $0 + time | 4-6w | Feature prioritization |
| Clickable Figma | $300 | 1-2w | UX flows |
5 8-Week Validation Timeline
W1-2: Problem
15 interviews, 200 screening surveys, pattern analysis
W3-4: Solution
Landing A/B ($500 ads), 100 waitlist, 20 follow-up surveys
W5-6: WTP
10 pricing interviews, fake door, 5-10 pre-orders
W7-8: Prototype
Wizard Oz for 15 users, NPS/feedback, iterate
6 Go/No-Go Criteria & Synthesis Template
| Metric | Target | Actual | Pass? |
|---|---|---|---|
| Problem validation (interviews) | 70%+ pain 8+/10 | ||
| Landing signup | >7% | ||
| Price acceptance | 60%+ $9.99 | ||
| Pre-orders | 10+ | ||
| Prototype NPS | >50 |
- Problem: Top pains/quotes/unexpected.
- Solution: Valued features/ignores/UX.
- Pricing: Optimal point/sensitivity.
- GTM: Channels/objections.
Next Steps: Launch Week 1 tasks immediately. Pivot if <4/5 criteria pass.